Good to know...

Apparel care

Some of the products from our apparel line and fabric accessories come with washing and care labels attached. Please follow the instructions provided.

For our fanchant shoelaces, handwash or machine wash in cold water. Do not use bleach.

For our fanchant scarf, gentle handwash only in cold water. As the scarf is made from a silk-wool blend, any contact with sharp edges could result in a snag or pull that may not be reversible.

Donations

One of the best parts about our ARMY community is how we represent BTS in the best possible way and be a blessing to others.

2.5% of our total sales is donated to those in need and here is a running list of organisations we support:

Convoy of Hope:
Aug-Sep 2023
[Maui Wildfire Crisis]
Team members are on the ground in Maui working to swiftly mobilise relief supplies to survivors who are in desperate need after historic wildfires destroyed the city of Lahaina. They are distributing food, baby-care items, water, sports drinks, hygiene items, and more. Convoy is also working with a local partner to provide battery boxes that will allow families to run lights, operate fans, and charge mobile phones.

UNICEF:
Oct-Nov 2023
[Children of GAZA Crisis - BTS ARMY #MatchABillion]
UNICEF and partners are actively present in the Gaza Strip to provide immediate life-saving humanitarian support, including delivering medical supplies, fuel for the operation of critical Water, Hygiene, and Sanitation (WASH) facilities, water treatment essentials, and mental health and psychosocial support. UNICEF efforts also encompass closely monitoring grave child rights violations and providing child-sensitive humanitarian cash assistance.

Gifting

If you see a suitable gift for someone special, do leave a note with your gift message in the 'Order special instructions' text box in your cart, and we would gladly include a handwritten greeting card with the order, all wrapped up in bora love. 💜

Jewellery care

BORAJAY STUDIO stocks jewellery made of precious metals including genuine 925 sterling silver, stainless steel, as well as gold and rhodium plated sterling silver. We do not sell plated costume jewellery that is of lesser quality and make.

Both sterling silver and stainless steel have hypoallergenic properties, making them suitable for sensitive skin.

Although sterling silver naturally tarnishes, it can last a lifetime and many generations if properly cared for. Tarnish occurs when sterling silver reacts to gaseous compounds in the air, or sea and pool water, leaving a dark coating (tarnish) that can sometimes look like rust but isn't (sterling silver does not rust). The acid in your skin, makeup, fragrances, humidity, chlorine, and cleaning products can all contribute to tarnishing but this isn't permanent.

Stainless steel is 100% recyclable and the most environmentally-friendly metal. It is highly resistant to tarnish, durable and won't oxidise in sea water but will react to chlorine so avoid swimming in the pool with your jewellery on.

It is recommended to clean/ polish your jewellery on a regular basis. To get you started, a complimentary BORAJAY STUDIO polishing cloth is included with all purchase from our jewellery collection. You will find this at the very bottom of your BORAJAY STUDIO jewellery box.

You can also deep-clean your jewellery with warm water, mild dish soap and a soft toothbrush but wiping with the polishing cloth is best for regular cleaning because it’s gentler. 

Returns/ exchanges

BORAJAY STUDIO strives for our products to meet quality standards and bring joy.

If there are any issues with your purchase, please contact us within 14 days of receiving your item and we'll be more than happy to assist or replace a faulty product.
Due to hygiene and health reasons, all sales of jewellery are final.

Please choose carefully before finalising your order. Unfortunately there are no refunds/ exchanges for change of mind but if you have mistakenly placed an order, send us a message within 24 hours and we will endeavour to amend your order if it hasn't been dispatched.

Shipping

Shipping is automatically calculated at checkout based on the weight of your order and delivery location.

Domestic shipping starts at AUD$9.90 and free shipping is available for orders over AUD$100 for delivery within Australia only.

We are happy to ship worldwide to select countries where delivery is possible at this stage. Unfortunately, international shipping from Australia is costly and starts at AUD$20, to be calculated at checkout. For this reason, we highly recommend Group Orders to split the shipping costs with friends or family. Please contact us for more information on how to place a group order. International custom duties and taxes are the responsibility of the customer.

Please allow 1-3 business days (excluding weekends and public holidays) for orders to be prepared for shipping. Customers will be kept updated on order dispatch and tracking details via email.

Our main shipping partners are Australia Post and Sendle, depending on delivery location.
To avoid any issues with missing parcels, tracking is always included by default and we can assist with submitting a claim for missing packages.

If you have any questions, please feel free to reach out via our Contact page.

Sustainability

In line with BTS's speech at the United Nations General Assembly on Sustainable Development Goals, we aim to use as much recyclable and/or compostable packaging where possible. This is an ongoing work-in-progress as continuous research goes into sourcing earth-friendly packaging which won't cause further harm to our planet, that is also suitable to protect and deliver our products to you.

The list below covers all eco-friendly packaging currently in use and will be kept updated:

  • Sendle satchel (compostable)
  • AusPost satchel (made of 80% recycled content)
  • Padded honeycomb kraft mailer (recycable)
  • Packaging box (recyclable)
  • Packaging tape (recyclable)
  • Packaging tissue (recyclable)
  • Pin backing card (recyclable)
  • Thank you card (recyclable)